IMPORTANT SAFETY RECALL

The boilers can release carbon monoxide due to delayed ignitions or component damage, posing a risk of serious injury or death. Improper combustion settings can increase this hazard. For additional information, you can find the CPSC and Health Canada recall press releases:
CSPC CLICK HERE
Health Canada CLICK HERE

Triangle Tube has received two reports of death—one in 2015, and one in 2016 following a repair—due to carbon monoxide poisoning and 25 reports of carbon monoxide leaks associated with the recalled boilers.

Yes, you still need the service. For your safety, please visit https://r2r.triangletube.com to schedule a service appointment. A technical service professional will come to your home, at no charge, to inspect and repair your boiler.

While waiting for the repair, you should have a working carbon monoxide alarm installed on every floor of your home and outside sleeping areas. Triangle Tube is offering a CO detector free of charge to consumers who request one at 877-574-5036.

The recalled boilers are wall-hung boilers (they do not sit on the floor) in a white metal box. “Prestige” is printed on the white front panel of the recalled Prestige Solo and Prestige Excellence boilers and “Aerco” is printed on the front of the recalled Esteem boilers. The boilers were manufactured between 2011 and 2019 and recalled boilers have a serial number beginning with AE, PT, PA, PTE and PEA.

You can also call us at 877-574-5036, email at [email protected] or visit our website at https://r2r.triangletube.com for more information.

If your boiler is recalled, immediately contact us to schedule your free inspection and repair.

While you are waiting for the repair, you should have a working carbon monoxide alarm installed on every floor of your home and outside of sleeping areas. If you do not have a CO detector, contact Triangle Tube at 877-574-5036 and we will arrange to send you a free CO alarm.

A. The recalled products were manufactured between December 2011 and April 2019 in the U.S. and Canada and sold by various distributors through February 2025.

A. About 60,000 boilers were sold in the United States. About 7,500 were sold in Canada.

A. This is a voluntary safety recall conducted by Triangle Tube and in cooperation with the U.S. CPSC and Health Canada.

A. No, this recall involves the Prestige Solo, Prestige Excellence and Aerco condensing gas boilers used for residential and light commercial use, manufactured between December 2011 and April 2019 with serial number prefixes beginning with AE, PT, PA, PTE and PEA.

Prestige boilers with Serial numbers not beginning PT or PA are not affected by this recall.

The repair will take around 90 minutes to complete.

We will try our best to perform the repair as soon as possible. Customers will be scheduled on a first-come, first-serve basis. If you have a preferred maintenance technician who you request perform this service, please call Triangle Tube at 877-574-5036 from 8 a.m. to 5 p.m. ET Monday through Friday.

Please visit https://r2r.triangletube.com, where you can submit a form to provide us with your preferred Contractor details. You can also ask your preferred Contractor to go to this website and submit this form.

The boilers can release carbon monoxide (CO) due to delayed ignitions or component damage, posing a risk of serious injury or death. Improper combustion settings can increase this hazard.

A delayed ignition is when fuel is released into the boiler and does not immediately light. This can result in a more forceful ignition, and in most instances will result in a louder-than-expected ignition. The recalled boilers were designed to comply with the consensus safety standard for prevention of negative consequences from delayed ignitions. However, in some circumstances, these ignitions can result in damage to the boiler and a risk of carbon monoxide exposure. The repair being used for this recall will decrease the potential for these delayed ignitions.

We will arrange for a technician to perform the repair, free of charge. The repair involves an upgrade to the ignition system and a series of services and start-up checks. A technician will also make sure the boiler’s combustion settings are set to the manufacturers’ recommended settings.

No, it is not. In 2020, Triangle Tube recalled many of the same boilers for an issue relating to the potential for flue gas to escape from the vent adapter if it was not securely re-attached to after maintenance or repair. If you did not receive the 2020 repair, service technicians will provide you with the repair as part of this recall.

A. We directly notified customers for whom we had email addresses, phone numbers or physical mailing addresses. We have also made the announcement via trade press announcements, paid media advertisements, a recall press release, and on our website. We continue to work closely with our recall team to track down all distributors who sold the product, and contractors who installed the product, so that we can reach customers.

A. We directly notified customers for whom we had email addresses, phone numbers or physical mailing addresses. We have also made the announcement via trade press announcements, paid media advertisements, a recall press release and on our website. We continue to work closely with our recall partner to track down all distributors and customers who own this product. We continue to work closely with our recall team to notify distributors who sold the product, and contractors who installed the product, so that we can reach customers.

You can contact us at 877-574-5036 and [email protected] or visit our website at https://r2r.triangletube.com for more information.

A. No. Please contact us immediately to schedule a free inspection and repair.

A. This repair must be performed by trained service professionals. We are working hard with our installer network to schedule repairs as soon as possible. Your safety is very important to us and we want to make sure the repair is done correctly.